Informative

Where can I purchase a Smart Health watch?
You can purchase our watches right here at www.smarthealthusa.com . Or please use our retailer locator to find a retailer near you

I lost my instruction manual, where can I obtain another copy?
Instruction manuals can be downloaded on our website under the Support section.

Is the watch water proof?
Yes, all of our watches are waterproof up to 5 Atmosphere (132 Feet or 40 Meters)

What is S-Pulse technology?
S-Pulse technology is our patented heart rate sensing technology designed to measure the electrical signals on your skin in the same manner that an EKG or electrocardiogram does.

What is EKG?
EKG from the German Elektrokardiogramm, also referred to ECG (Electrocardiograph), is a simple, painless test that records the heart's electrical activity. 

Time function

How do I turn the watch on?
To activate the watch the first time, push and hold any of the buttons for 5 seconds until the screen turns on.

What is the dual time used for?
The dual time mode allows you to view to separate time zones.

How do I turn the beep on/off?
In the time screen press and hold the mode button for 3 seconds. Press the mode button (9 times) until you reach a screen that says “beep on or off” You will be able to select the on or off function by pressing the st/stp button one time. Then press and hold the mode button for 3 seconds to exit the set up function.

The dual time is stuck on my screen, how do I get it back to normal hometime?

When in dual time, press and hold the st/stp button for 3secs and the home time screen should appear onto the screen. (May vary from different models)

Heart Rate function

I see a "LOCK" icon, what is that for?
The lock function, displayed as a padlock icon, can be turned on/off by pushing and holding the Start/Stop button while in Time Mode.  The Lock function allows you to turn on/off the Heart Rate top case feature.

How do I set my target heart rate zone?
The target heart rate zone can be set by entering your personal information.

How do I get my heart rate reading?
Getting your heart rate is simple, with the watch on your wrist, touch and hold the Heart Rate button while on any screen of the watch for 5-8 seconds.  You will notice the screen flash while it determines your heart rate, then your heart rate will be displayed.

What if I cannot get a heart rate reading?
If you are having difficulty measuring your heart rate, you may want to try the following steps.

1. Make sure the watch is snugly strapped to your wrist. A loose fit makes it more difficult to properly measure your heart rate.
2. When touching the heart rate sensor, make sure you are using the soft, flat pads of your fingers, not the tips of your fingers.
3. Touch gently with enough pressure to activate the heart rate measure mode. Muscle “noise” from pressing too hard can make it difficult to measure your heart rate.
4. Make sure the back metal plate (battery door) of the watch is laying flat on your skin.
5. Make sure your wrist and fingers are clean and free from dirt, oils, or lotions.
6. Stay still, and relax your arms on a stable surface while taking your heart rate.
7. Clean the top sensor and back metal plate with a mild soap and water, or similar cleaning solution.
8. Moisten, with water, the pads of the fingers you are using to contact the top sensor on the face of the watch.
9. Moisten, with water, the surface between the back metal plate of the watch and the skin on your wrist.
10. If the watch was exposed to excessive water/ moisture, such as being in a pool or in the shower, dry the watch before attempting to acquire a heart rate.

What is the percentage that shows up when obtaining my heart rate reading?

The percentage is the relative heart rate that can be use as a reference to manage how hard you are working during your exercise. 

Where can I enter my personal information (age, sex, gender, etc.)?
To enter your personal information, press the mode button (2 times) till you reach a screen that has three small lines and says off or a high and a low number alternating. Once in this screen, press and hold the mode button for 3 seconds and the set up function should activate.

Do I need to wear a chest strap in order to get a heart rate reading?
No Chest Strap is needed to get a hear rate using the Smart Health line of watches.  To get your Heart Rate please see “How do I get my heart rate reading” section above.

Pedometer function

How come my pedometer turns off by itself?
The pedometer automatically turns off if there is no step count for 15 minutes to save the battery.

How come my pedometer does not start counting right away?
There is a 10-step error function, meaning anytime a person starts walking, they will need to take at least 10 consecutive steps and then the pedometer will start counting.

If my pedometer does not count my steps, what can I do?
There are three things that you can do:

1. Make sure the pedometer is turned on before walking.
2. Adjust the sensitivity level for the pedometer.
3. Try swinging your arms lightly when walking.

Maintenance and Care

How do I care for my watch?
You can refer to our Maintenance and Care section in the User Manual, or download the User Manual here in the Support Section.

What type of batteries does my watch use?

The watch uses one (1) standard lithium replacement battery: CR2032

How do I replace the batteries?
It is recommended to take the watch to a watch repair shop or a jeweler to get the batteries replaced.

Warranty

How long is the warranty valid for?
The warranty is valid for a period of one (1) year from the date of purchase from an authorized dealer.

Do I need to register my watch, in order validate the warranty?
No, the warranty will be validated regardless of registering the watch. However, we suggest you register the watch, it will store your information in our database for future references.